Resetting two-step sign-in for someone

Someone whose phone is gone can still enter her password, but there is no app to give her the 6 digits. Resetting clears the app from her account so she sets one up again the next time she signs in.

If she still has the old phone, she doesn't need you: Set up a new phone on Your profile moves her across with a code from the old one.

1. Open Teams and find her on her team's card, or under Not on a team.
2. Open the menu beside her name and choose Edit.
3. The dialog says Two-step sign-in, and whether she has set one up. Choose Reset.
4. Read what it says, then choose Reset two-step sign-in. Keep it backs out.

A school's administrators reset it for staff at their school, a district's for anyone in their district, and Mastery Board's for anyone — who can also do it from the Admin area. Nobody resets their own, and nobody resets someone who runs a place they don't run themselves, so a school admin can't reset a district admin's. Where you may not, there is no Reset to press.

After a reset, her password is the only thing between her account and whoever signs in next. Make sure the person asking is really her.

A reset signs her out everywhere, and it is recorded in the change log with who did it and when.